lk11 Terms and Conditions

1. General Terms

By using the website lk11.lat, operated by lk11 ("we", "us", "platform"), you ("user", "you", "member") agree to these terms and conditions. This document is a legally binding agreement. If you disagree with any part of these terms, please refrain from using our services.

lk11 is an online betting and casino platform offering cricket betting, slot games and live casino experiences to the Bangladesh market. By using the platform you confirm that you have fully read and agreed to these terms and conditions, our privacy policy and our responsible gaming policy.

These terms and conditions are written in Bengali and are to be interpreted in accordance with the laws and regulations applicable in Bangladesh. In the event of any dispute, the Bengali version of this document will be considered final.

2. Eligibility and Registration

2.1 Age Requirement

To open an account and use the services at lk11, you must be at least 21 years of age. Use of this platform by minors is strictly prohibited. If it is established that a member registered while under the age of 21, that account will be closed immediately and all deposited funds and winnings may be forfeited.

2.2 Registration Requirements

When registering, you must meet the following requirements:

• All information you provide must be true, accurate and complete.
• Each person may open only one account — creating multiple accounts is strictly prohibited.
• The mobile number and email address provided at registration must be active and belong to you.
• You must not be a resident of any country or region where online gaming is legally prohibited.
• You must not be a Politically Exposed Person (PEP) or subject to international sanctions.

2.3 Identity Verification (KYC)

lk11 reserves the right to verify a user's identity at any time. You may be asked to submit a national identity card, passport or other government-issued document before withdrawals are processed or for large transactions. Withdrawals may be held pending completion of KYC verification.

3. Account Management

3.1 Account Security

You are solely responsible for the security of your lk11 account. Keep your password and login details confidential and do not share them with anyone. If you suspect that unauthorized access to your account has occurred, notify our support team immediately.

lk11 will never ask for your password or full payment details via email or live chat. If someone claiming to be an lk11 representative asks you for such information, it may be a fraud attempt.

3.2 Updating Account Information

If your name, address or payment details change, update your profile immediately. lk11 is not responsible for any complications arising from outdated or incorrect information.

3.3 Self-Exclusion

If you feel that gaming is becoming harmful to you, you can temporarily or permanently close your account at any time through our support team. Self-exclusion requests will be processed within 24 hours of receipt.

4. Deposits and Withdrawals

4.1 Deposit Rules

The following payment methods can be used to deposit funds at lk11: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳100 for each method.

Deposits must only be sent from a payment method registered in your name. Deposits from third-party accounts are strictly prohibited.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawals can only be made to the same payment method used for the deposit. Withdrawal requests are generally processed within 5 to 30 minutes.

• KYC verification may need to be completed before a withdrawal is made.
• If the wagering requirement on a deposited bonus has not been met, the withdrawal may be partially held.
• In the case of suspicious transactions, lk11 reserves the right to hold a withdrawal pending investigation.
• If multiple withdrawal requests are submitted at the same time, they will be processed in sequence.

4.3 Transaction Currency

All transactions on lk11 are conducted in Bangladeshi Taka (BDT / ৳). Conversion charges may apply if transactions are made in a foreign currency.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳5,000. To receive this bonus, a wagering requirement of 15 times (15x) the bonus amount must be met.

5.2 Bonus Terms and Conditions

• Each bonus has its own validity period and conditions, which are stated in the bonus offer.
• Withdrawals from a bonus balance cannot be made before the wagering requirement is met.
• Attempting to claim bonuses using multiple accounts will result in the bonus being forfeited.
• lk11 reserves the right to change or cancel any bonus offer at any time.
• Some games may not be eligible for bonus wagering — please refer to the terms of the relevant offer.

5.3 VIP Program

The lk11 VIP program has four tiers. Members can move up to higher tiers through regular play:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback and exclusive benefits.

lk11 reserves the right to change the benefits, conditions and rewards of VIP tiers.

6. Betting and Gaming Rules

6.1 Placing Bets

Once a bet is confirmed on lk11, it cannot be cancelled or changed. In sports betting, bets can be placed before an event or, for live betting, while an event is in progress. lk11 reserves the right to cancel any bet placed at abnormal odds due to a system error.

6.2 Game Results and Completion

All game results are determined by an RNG (Random Number Generator) or live dealer system. If a game is interrupted mid-round due to a technical issue, lk11 will handle the bets for that round in accordance with its established policy. lk11 is not responsible for losses caused by disconnection.

6.3 Gaming Limits

Members can set daily, weekly or monthly limits on their deposits, bets and losses. This feature is supported as part of responsible gaming. Reducing a limit takes effect immediately; increasing a limit generally takes effect after 7 days.

7. Prohibited Activities

The following activities are strictly prohibited and may result in account closure and legal action:

• Operating multiple accounts or using another person's account.
• Placing strategic bets with the intent to circumvent bonus terms (Bonus Abuse).
• Attempting money laundering or processing illegally obtained funds.
• Using software or automation tools to play games.
• Exploiting any bug or technical error in the platform.
• Threatening or harassing other members.
• Registering using a false identity or false information.
• Depositing or betting using third-party funds.

8. Intellectual Property

All content on the lk11 platform — logos, graphics, software, text content, designs and interfaces — is protected under lk11's intellectual property rights. Copying, distributing, modifying or commercially using these materials without prior permission from lk11 is strictly prohibited.

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, JILI and PG Soft retain their own intellectual property rights, and lk11 displays their games under an authorised licence from them.

9. Limitation of Liability

lk11 accepts no liability in the following cases:

• Loss of games or bets caused by internet disconnection or technical errors.
• Security breaches of a user's account that occurred due to the user's own negligence.
• Processing delays or failures by third-party payment providers.
• Problems arising from incorrect information provided by the user.
• Service suspension or changes due to legal obligations.

lk11's total liability will in no circumstances exceed the amount of the transaction in question. lk11 is not liable for indirect, incidental or consequential losses.

10. Responsible Gaming

lk11 believes in responsible gaming. We want our members to enjoy gaming as a form of entertainment, not as a source of financial stress.

• Set a gaming budget and do not exceed it.
• Do not place larger bets in an attempt to recover losses.
• Do not play under emotional stress or the influence of alcohol.
• If you feel gaming is affecting your daily life, seek help.

For more information, visit our Responsible Gaming page. If needed, contact our 24/7 live chat support team.

11. Privacy Policy

lk11 gives the highest importance to the privacy of your personal information. Full details of how we collect, use and protect your information can be found on our Privacy Policy page.

Your information will never be shared with third parties for commercial purposes without your consent. However, information may be provided to authorities under legal obligations.

12. Changes to Terms

lk11 reserves the right to change, amend or update these terms and conditions at any time. Users will be notified of significant changes via email or platform notification.

Continued use of the platform after updated terms have been published will be considered acceptance of the new terms. If you object to the changes, you may close your account.

13. Account Closure & Suspension

13.1 Closure by lk11

lk11 may close or suspend any account without prior notice in the following circumstances:

• If these terms and conditions are violated.
• If fraud, money laundering, or other illegal activity is suspected.
• If false information is provided during KYC verification.
• If evidence of operating multiple accounts is found.
• If required to do so for legal or regulatory reasons.

13.2 Closure by User

You may request to close your account at any time by contacting our 24/7 live chat or emailing [email protected]. Any valid balance may be withdrawn before the account is closed, provided all wagering conditions have been met.

14. Dispute Resolution

If you have a dispute or complaint, please contact our customer support team first. Our team will work to resolve every complaint fairly and promptly.

How to submit a complaint:

• Live Chat: Support available 24/7 in Bengali.
• Email: [email protected] — send with a detailed description of the complaint.
• An initial response will be provided within 7 business days of receiving the complaint.

If the matter cannot be resolved through internal processes, it may be referred to neutral arbitration. These terms shall be interpreted in accordance with applicable laws of Bangladesh.